Subject: Trainer Candidate - Dipshi Nair
From: Dipshi Nair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 13:40:57 -0400

| | Tech Support Test

Name | Dipshi Nair
E-mail | [email-masked]
Phone Number | (91) 7838042631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NAWADA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra first choice wheels limited | Assistant manager customer relationship | 30th April | 38k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month notice period

Please briefly describe your work experience specifically in training?

Currently working as ASSISTANT MANAGER CUSTOMER RELATIONSHIP, in an automobile firm for after market sector also handling the team of 20 members
Training as in  i used to do QC AND QA after listening to the calls, accordingly training is provided to respective agent for the lacking skills
On the terms of SOFTSKILLS, CALL QUALITY, CONVENTION and product training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation most of the time i face is conflict by the executive over the feedback shared either they won't accept it on first hand and be quite reluctant to accept especially with senior executives so solution for the same is to start with constructive feedback.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A Good  customer service wont be prompt solution givers
And a great customer service will be at par while giving solutions and other necessary action. Eg amazon, myntra, they will always be customer centric.

What according to you makes you a good candidate for this position?

As i have rich experience in training and managing team at contact center, not only i work with just some set of employees but i am also associated cross functionally hence making me proffecient enough to cater to almost all set of team handling  or training skills as i joined my current firm in 2013 as  an executive but due to my perservence i was transferred as TL within 4yrs.
Therefore, i never expect anything to be served on a platter i fight for the opportunity and grab it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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