Subject: English Language Test - Sachin Juneja
From: Sachin Juneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 10:14:00 -0400

| | Foreign Language Screening Test

Name | Sachin Juneja    /  (95997) 29101    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am/Sir,

Greetings from babyshop.com.

This is reference to your email for the query about your order, First of all we regret for the inconvenience caused to you. We would like to inform you that your order was packed & shipped successfully however courier boy tried to deliver it but unfortunately the address was incorrect. You will receive a call from our concerned team for the reconfirmation of the address very soon, also you will receive a message once your order is out for delivery.

Thank you for your cooperation and being a loyal customer with us.

Thanks and Regards
Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings of the day.

Thank you for shoping with homebox, however this is not a part of our usual service and we strieve hard to deliver the best services and products to our customers. We regret for the inconvenience you had and would like to inform you that tv cabinet is under warranty and can be easily replaced. Please be informed that we have noted your request and our concerned team will call you shortly for the replacement of this product and the new product will be delivered very soon. We would request you to keep this existing product packed and ready for the return.
Thank you for your kind cooperation and keep shoping with us.

Thanks and Regards
Team Homebox

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