Subject: English Language Test - Poonam Pant
From: Poonam Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 10:11:05 -0400

| | Foreign Language Screening Test

Name | Poonam Pant    /  (201014) 9354060768    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the day.

Thank you for contacting us.

I understand that you want to know the status of your  product "Hand bag" please accept my sincere apologies for the inconvenience caused.

I regret to inform you that as per our records,  delivery agent tried to deliver your product at your given address but as per courier agent your address found to be wrong.

Further, i will request you if you have given us your correct address so please write to us again.

Thank you for choosing us

"Everything you look into good"

Regards,

Poonam pant

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for contacting us.

I understand your concern is regarding the purchased order "Tv cabinate". please accept my sincere apologies for the inconvenience caused.

As i understand your concern that there a scraches in the cabinet which has been installed in your house by today morning itself.

I request you to please share images with us by highlighting the scraches of the cabinet.

As soon as we received the images you will receive an acknowledgement within 24 to 48 hours.

Thanks fo cooperating.

Your patience will be highly appreciated.

Regards,
Poonam pant

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