Subject: English Language Test - Anit Deb
From: Anit Deb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 10:10:37 -0400

| | Foreign Language Screening Test

Name | Anit Deb    /  (91098) 16194    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

In response to your query, we received the order 14 days before and we shipped the product on the same day and was also handed to the customer. But the address provided by you was not reachable because of some mistake in the address. Kindly update the correct address and we will get the product to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are extremely sorry that you had to experience inconvenience. Our brand policy guarantees both replacement and money refund. Kindly mention if you want a replacement or refund.

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