Subject: English Language Test - Ashima Pruthy
From: Ashima Pruthy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 08:44:12 -0400

| | Foreign Language Screening Test

Name | Ashima Pruthy    /  (011) 9821188566    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Apologies for the inconvenience caused to you. The order is ‘in progress’ as we have checked  the order was shipped and handed over  to courier company , the courier tried to deliver the order however as per courier the address is wrong. Kindly update the address so that you will receive the order at the earliest.

Regards
Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Na

| |