Subject: English Language Test - Neeraj Tewari
From: Neeraj Tewari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 08:21:13 -0400

| | Foreign Language Screening Test

Name | Neeraj Tewari    /  (91) 7409911489    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma&#039;am,
Thanks for Choosing our online services.
As per your concern I can see here that you have placed one hand bag from our online store successfully but along with that i want to let you that the delivery address which you have mention here is incorrect because our Wishmaster also have tried there attempt to deliver your product but due to same they are failed to deliver also they have tried your contact number but unfortunately you are out of his reach. So no need to worry about that sir you can again placed one fresh order with a correct Delivery Address and surely this time you will received your order.
Thanks &amp; Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thanks for choosing home box team.
As per your received mail regarding to the concern of a scratches in a TV Cabinet which you have purchased by us I am just raising this concern to our Concern team who will take action against it and will revert you within 7 working days except Sunday. Please kindly find the reference id or complaint id as well for your further consideration.
Thanks &amp; Regards.
Team Homebox.

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