Subject: English Language Test - rajeev kumar
From: rajeev kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 06:50:07 -0400

| | Foreign Language Screening Test

Name | rajeev kumar    /  (+91) 7303818080    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello madam

sorry for the inconvenience i would like to inform you that due to wrong address your product was not deliver. if you share me correct details so i can correct it .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello sir

sorry for inconvenience

as per your feedback or information complaint was raised we are forwarding  this complaint to our team to resolve it asap.

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