Subject: English Language Test - Md Khoshbur Rahman
From: Md Khoshbur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:57:36 -0400

| | Foreign Language Screening Test

Name | Md Khoshbur Rahman     /  (+91) 9990429384    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am so sorry for your inconvenience cause due to mistake address our courier partner is not able deliver to you your product.
Please let me confirm your right address. Our delivery team will try to deliver your product as soon as possible. Thank you for contacting us. Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am really sorry for your inconvenience. I am sending your problems to our inspection team. Our technical person will reach to you. Then he will inspect and solve your problems as soon as possible. I your are satisfied
Thank you for
contacting us

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