Subject: English Language Test - sachin kumar
From: sachin kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:44:32 -0400

| | Foreign Language Screening Test

Name | sachin kumar    /  (9953065427) 9953065427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all, please accept my sincerest apologies for the delivery of shipment to your wrong address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfillment centers and the wrong order was recorded in your name. We have instantly taken steps to correct the error and instituted counter measures which will prevent the occurrence of such an error in future.

We have also put your order on priority so the shipment is delivered at the earliest.  Our company values each and every customer and will do everything to keep them satisfied and happy.  So, please once again accept our apologies. We understand that this mistake might have caused you some inconvenience. We hope, this slight discrepancy in our service will not put any strain in our relationships. If you want to talk to us in this regard, we will be happy to answer your concerns. Kindly use the toll free number at the bottom and me or someone from my team will get in contact with you. You can also contact us by replying this e-mail.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I’m sorry for the trouble you’ve been having with our installation team my team and I are doing everything we can to resolve this as fast as possible.
In order to support you through this, I need some information from you. Could you tell me when the team installed your television ,didn’t you notice same time because as per the team they are not sure about the same trouble you have but still we are working to resolve it earliest  will  resolve your trouble with an alternative solution. Thank you for your patience and let me know if I can help in any way.
I apologize again for any inconvenience.

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