Subject: Trainer Candidate - Jay Prakash Narayan Narayan
From: Jay Prakash Narayan Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 01:39:51 -0400

| | Tech Support Test

Name | Jay Prakash Narayan Narayan
E-mail | [email-masked]
Phone Number | (011) 8800246051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Assimilate Solutions Pvt Ltd | Team Coach | Currently Working | 47663
Previous Employer 1 | Salient Business Solutions Pvt Ltd | Sr. Process Associate | 01/29/2013 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Trained around 8-10 people in Property Insurance sector related to US Mortgage Industry
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | No such experience till now
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great customer service is when customers are satisfied with your response and  leave the call with smile on their faces
What according to you makes you a good candidate for this position? | Fluent in English and good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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