Subject: English Language Test - Shivani Gautam
From: Shivani Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 01:29:38 -0400

| | Foreign Language Screening Test

Name | Shivani Gautam    /  (91) 7417472346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings!
We would like to tell you that as we have checked regarding your courier I am really sorry to inform you that the address that you have mentioned to deliver your product is incorrect therefore we are unable to deliver your product on time.
We would request you to please provide us a correct address so that we will deliver your product as soon possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings!
We are very sorry for the trouble caused to you. we surely noted your feedback and will make sure this will not be repeated in future. as of now I am taking your request and one of out team member will come there to check your Tv and once he update it in the system regarding your problem. We will proceed further as per your request.

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