Subject: English Language Test - Gaurav Payal
From: Gaurav Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 23:19:24 -0400

| | Foreign Language Screening Test

Name | Gaurav Payal    /  (+91) 9521462145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (customer name),

We have tried reaching you and the order number ........., has been shipped to the mentioned address and our courier partner has been trying to reach you.

If there is any difficulty you may feel free to contact us.

We will be happy to help you.

Gaurav payal
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Our service is of top most priority for our customers and if there is any trouble with the installation we can arrange a visit from our service manager that can help you to resolve the situation at the best after the inspection.

Please share us the day/time when I can arrange an appointment for the same.

Gaurav payal
(Company name)

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