Subject: Trainer Candidate - Gaurav Singhal
From: Gaurav Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 23:17:17 -0400

| | Tech Support Test

Name | Gaurav Singhal
E-mail | [email-masked]
Phone Number | (+91) 8392086826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ESIPL | Assistant Regional Manager | 2/07/2018 |
Previous Employer 1 | IIFL | Assistant Operation Officer | 15/01/2011 |
Previous Employer 2 | Citi e-serve | Junior Processing Officer | 25/08/2009 |

If Selected, how much time do you need to join? | I can join immediately
Please briefly describe your work experience specifically in training? | Having good experience in Project Management Vendor Management Team Handling Bid Management Process Enhancement Process Excellence
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Having good experience in managing teams, supply chain management Data Governance Data control Team Coordination Escalation Management Logistics Management Vendor Management Team Handling Bid Management Process Excellence, maintaining quality assurance
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customers have high refferal experience and make them feel good,loyal capturing feedback on time while with good customer service delivers the customer satisfaction
What according to you makes you a good candidate for this position? | Having good in customer relationship and retention.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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