Subject: Ticket re-opened - [#4392] Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 23:40:25 +0000

Hi Pritish Nandi,  Ticket “#4392 – Re: High Country Fitness - On going Issues report for LMI support” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392 to view the ticket.  Ticket comment   Hello Charlotte and everyone, 
   
 I hope you have all had a wonderful Easter.  
   
 I have this information from the projector however I can’t find the word Firmware anywhere. 
   
 If these screen shots do not provide you with the details you require, please give me instructions on where to find exactly what you need. 
   
 I look forward to hearing from you and figuring out this glitch. 
   
 Thank you, Manuela  

   

 

 Manuela Berchtold  Owner

 

 
  1 Snowy River Ave,  Jindabyne NSW 2627 
 
 e.  : [email-masked] w. : www.highcountryfitness.com.au
 
 Follow Us  

               

 
 
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 On 30 Mar 2021, at 10:16 am, Les Mills International <[email-masked]> wrote: 

	 
 Hi Manuela, 
 ​ 
 
 We're not aware of any issue with the code in the App.  Automation depends on specific circumstances being true to function well and there are a lot of variables depending on the equipment in use.  
 ​ 
 Can you confirm the firmware version of the projector please so we can tick that one off? 
 ​ 
 
 ​Many thanks 
 
 ​ 
 
 Charlotte  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392

 
                           
                            On
                            Mon, 29 Mar at  3:18 PM
                            ,  Manuela Berchtold <[email-masked]>  wrote:
                             Hi Charlotte and Team, 
   
 Furthermore to the email I have just sent you … 
   
 All 3 x IT experts we have had look at this have suggested that you simply need to update your coding in the Les Mills app to update everything as all updates occur. 
   
 I’ll leave this with you. 
   
 Thank you very much. 
   
 Take care, Manuela  

 

 Manuela Berchtold  Owner

 

 
  1 Snowy River Ave,  Jindabyne NSW 2627 
 
 e.  : [email-masked] w. : www.highcountryfitness.com.au
 
 Follow Us  

               

 
 
 This email message is for the exclusive use of the intended recipient(s) and may contain confidential, privileged and non-disclosable information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy any and all copies of the message. 
 Please consider the environment before printing this email. 

   

 

 

 On 29 Mar 2021, at 12:49 pm, Les Mills International <[email-masked]> wrote: 

	 
 Hi Manuela, 
 ​ 
 
 ​Is there any news on the firmware version of the projector? 
 ​ 
 
 If you still require our assistance please let us know. 
 ​ 
 
 Thanks 
 ​ 
 Charlotte  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392

 
                           
                            On
                            Wed, 24 Mar at  4:24 PM
                            ,  Jasmine <[email-masked]>  wrote:
                             
Thanks for your email.

 
 I am out of office on Wednesday the 24th March and unable to respond.  

 
 I will attend to your email upon my return from Thursday the 25th March. 

 
Have a great day!