Subject: English Language Test - karan kapoor
From: karan kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 16:10:10 -0400

| | Foreign Language Screening Test

Name | karan kapoor    /  (91) 9873585625    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
we have check your order details and it has been found that the shipping  address provided by you is wrong as per our courier partner please provide the full address so that we can dispatch the order as soon as possible.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
we are apologize for the incoveince caused to you we request you to please send us the images of the product so that we will provide that to the company for the replacement.
thank you

| |