Subject: English Language Test - Swaraj Pandey
From: Swaraj Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 13:49:29 -0400

| | Foreign Language Screening Test

Name | Swaraj Pandey    /  (91) 8960792127    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,
Your order a hand bag order no. XYZ was shipped today the address you gave us was wrong.please provide a new address then your parcel delivered As soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,
I looking your concerns I have apologize for that you would face the problem. I might contact my team to solve the problem As soon as possible.

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