Subject: English Language Test - Anuradha Rai
From: Anuradha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 12:36:55 -0400

| | Foreign Language Screening Test

Name | Anuradha Rai    /  (982) 1380978    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz

Sincere apologies!

Your order with order id xxxxxxxx has been put on hold by the service provider due to incorrect address details mentioned, we request you to updated your address details and proceed further.

To update your personal details kindly login to our website or u can contact us on below mentioned details
Customer service no-0000000000
Email [email-masked]

We would love to hear you

With regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Apologies for the inconvenience

Return and exchange are subject to company policies

Your request has been registered and our team will coordinate with you shortly

With regards
Team Homebox

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