Subject: Trainer Candidate - smriti jasoria
From: smriti jasoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:55:03 -0400

| | Tech Support Test

Name | smriti jasoria
E-mail | [email-masked]
Phone Number | (63) 8447907274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | paschim.vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | hifly group | hr | 27 april 2020 | 15k
Previous Employer 1 | sigma hr | hr | march 2020 | 15k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 20 days
Please briefly describe your work experience specifically in training? | fresher
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | I am quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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