Subject: English Language Test - Ashutosh Mohanty
From: Ashutosh Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:41:37 -0400

| | Foreign Language Screening Test

Name | Ashutosh Mohanty    /  (91) 7735120347    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr. Xyz

Thanks for reaching out to us with your queries.

We would love to solve your issue regarding your recent order and we think phone calls are the best way to go about it.

Would you love to get on a call with us to discuss? Please do get back to us with your available timings and kindly leave a number so that we can call.

We look forward to taking care of your issues. Thanks for choosing us.

Regards,

Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. cyz,

I am extremely sorry that you had such a terrible experience with us.

We care about serving our customers and we have always believed that we leave no stone unturned to make it possible. Unfortunately, it seems like that’s not the case as we couldn’t keep you happy.

We understand how upset you would be and I would like to apologize again for the trouble that you had to go through.

I have processed your refund and it should reflect in your bank account in the 2-3 business days.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please do stay connected. Have a great day.

Thanks,

Abc

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