Subject: Trainer Candidate - Vishal Thakur
From: Vishal Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:39:23 -0400

| | Tech Support Test

Name | Vishal Thakur
E-mail | [email-masked]
Phone Number | (91) 7018010599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jeet Foundation | Asst. Manager | Working | 30
Previous Employer 1 | Nysaa retail Pvt ltd | Sr. Executive | 6 June 20 | 26
Previous Employer 2 | Vishal Mega mart | Department Manager | 30 Dec 2018 | 22

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Assist in development and manage roll out strategy for new and re-launching programs
Develop and train new Store Managers and newly promoted Store Managers, AMs.
To coach and mentor store employees, in order to drive their performance and increase their business knowledge within the store as a whole
To conduct monthly full reviews and tracking of store training to ensure consistency between different areas, targets and deadlines for training and development are met, feeding back to senior store management and HR & Training Manager on progress
To ensure Training plans and reports are delivered on time i.e. What level of training has been completed in store / per employee (accurate files / updates), working with the store HR team for personnel files and communicating to Senior Store Management and HR & Training Manager

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I have managed all in good way. A Trainer is one who makes things right, no matter its right or wrong , He/she has to make it right.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If customer has enjoyed one time shopping experience then its good , if we are able to retain customer for future as well that's call Great Customer Service.

Delightful Experience
Excellent Feedback are few instances through which we can get the existence of Great Customer Services.

What according to you makes you a good candidate for this position?

Skills
Attitude
Experience
Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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