Subject: Trainer Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:36:37 -0400

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (91) 9470899860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Frontline NCR Business Solutions Pvt Ltd | Project Manager | Sep 2020 | 32000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Project Management and Coordination
Vendor Management
Safety Management
Induction and Technical Training
Client Relationship Management
Invoicing and Billing Administration

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was giving training at that time 2-3 candidate will disturing because they shows i am the best thenafter the completing of training Q/A session will start then when i was asked them some question related to training , they suddenly silent after that i will mange and to understand that candidates everytime we get to learn some new things  then after they will understand that.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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