Subject: Trainer Candidate - Shweta Singh
From: Shweta Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:18:21 -0400

| | Tech Support Test

Name | Shweta Singh
E-mail | [email-masked]
Phone Number | (91) 9582719305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector -15 C Block

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ipsator Analytics Pvt Ltd | Operations Training Specialist | 30 April'2021 | 30k
Previous Employer 1 | HCL technologies | Junior Engineer Product Support | September 2018 | 22k
Previous Employer 2 | HCL Technologies | Customer Support Executive | September 2015 | 15k

If Selected, how much time do you need to join? | 15 days negotiable
Please briefly describe your work experience specifically in training? | Currently i have been working as a Operations training specialist in one of the IRCTC project name Food on Track. Where i'am responsible for providing training to our employees in terms of communicating with the passengers for orders and delivering entire project knowledge. I'am also responsible for bulk order handling. Including acting as a team leader for a Customer support team and taking care of SLA's . In my previous company HCL Technologies i have also acted as a Back up Trainer where i have trained around 10 batches for one of the renowned process named PEARSON.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing good customer service and great customer service is that in case of good customer service you are probably keeping your customers satisfied however in case of great customer service you are not only keeping them satisfied but also keeping them loyal towards yourself.
What according to you makes you a good candidate for this position? | My skillset is an accurate match for the job requirement, also  apart from trainer i have performed as a back up SME and back up TL that gives good hands on me for managing and understanding the business requirements. Also having a abiity to work as a multitasker is one of the my advantages.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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