Subject: Trainer Candidate - VANDANA SAHU
From: VANDANA SAHU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:14:54 -0400

| | Tech Support Test

Name | VANDANA SAHU
E-mail | [email-masked]
Phone Number | (+91) 7974006433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | indore(MP)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mint Green Training & Solutions | Manager Operation Operation (Trainer) | Working | 40000
Previous Employer 1 | HDFC Sales | Relationship Officer | 1/07/2020 | 15000+Variable
Previous Employer 2 | Mint Green Training & Solutions | Relationship Manager Cum Training Coordinator | 29/11/0219 | 35000

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

I have 3+ year of experience in training in logistics domain, i taken care of blue collar staff conducted new hire training , refresher, soft skill & behavioral as well.
ensure High C-Sat, Handling Escalation, TNA, TNI and other operational activity.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The challenge that i faced was during my tenure with connect India, & Mint green.  one of my KRA was train delivery boy, the delivery boy come from a humble background and usually high school pass outs, the nature of their work requires them to be available for trainings for only an hour a day. the format for training can be the shop floor and in the form of 30min snippets during the morning and evening , creating engagement in such duration is always a challenge.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good  customer service will ensure customer retention while great customer service will reflect in higher C-Sat and NPS. great customer service will result in repeat purchase too
What according to you makes you a good candidate for this position? | My experience coupled with my skill set make me a perfect choice for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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