Subject: Trainer Candidate - Robin singh Chauhan
From: Robin singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:11:52 -0400

| | Tech Support Test

Name | Robin singh Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9506277472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gandhinagar, Gujarat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Baroda Global Shared Services | Assistant Project Manager | | 28000
Previous Employer 1 | Vayubuild con | Business Development manager | | 13000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 days

Please briefly describe your work experience specifically in training?

 Coordinating with 9 Internal Auditors
 Coordinating functioning of- 6 Quality Control Officer’s
 Transitions/ Projects Handling ( Business & IT Projects)
 Functional & Technical Documentations
 Internal/ External Audits
 1st cut Board Presentations
 Quality Control Functioning
 Metrics & Analytics
 Risk & Controls- RCSA & ORM for Migrations
 Business Process Re-designing
Training 9 ISO auditors

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Project handling with India's 2nd largest PSU bank is challenging. Working for Aadhar operation projects were 1000 employees was about to handle Pan India including productivity tracking, managing, complaince, risk mitigation, ensure emp. target completion all together was abit challenging.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Amazon is best example.
Example- They promise to deliver product in 10 days. But deliver in 7 days.
That is major difference between good and great customer service.

What according to you makes you a good candidate for this position? | Analysis, strategic design and risk mitigation are my key highlights.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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