Subject: English Language Test - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 10:00:36 -0400

| | Foreign Language Screening Test

Name | Pawan Kumar    /  (+91) 9650155241    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am sorry to hear that you have not recieved your order and if we cannot locate it and if there is any refund policy ,in that case, we will ofcourse refund you money for this order. Please could you check some things on your end first.

Please verify this is your current mailing address as this is the address on the order.

XYZ, ABCDEF GHIJK, NEW DELHI - XXXXXX.

Consider calling your local courier office with the tracking number (XXXXXXX) and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a delivery personel at your local courier office, ask to speak with him/her first.

In the meantime, I will file a loss report with the XYZ Courier Services. If they are unable to help, I will refund your money.

Thank you for your patience.

Pawan Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your TV cabinet.

In the meantime, please accept this replacement product that I've personally assessed for quality.

We'd like to offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy shopping with us and we are happy to answer any questions or concerns you may have.

Please feel welcome to contact our support team at [9xxxxxxxx9], or reply to this message and we'd be more than happy to help.

Thanks,

Pawan Kumar

| |