Subject: Trainer Candidate - Deevanshu Singh
From: Deevanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:03:36 -0400

| | Tech Support Test

Name | Deevanshu Singh
E-mail | [email-masked]
Phone Number | (+91) 9899514506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Radhey shyam park near preet vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AIHM | Sr. Lecturer | | 41000
Previous Employer 1 | Pragati maidan | RM | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

Responsibile for

1. Training staff in product selling
2. Training staff in suggestive & upselling
3. Training staff in building their skills
4. Training staff in areas where they are lacking
5. Preparing students for interview in 5 star hotels

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

One of the few instances when there was peak season and i faced staff shortage resulting in chaos in operation and no support from upper management.
Then after having a brief meeting with my second in command and my team present we converted the chaotic situation into a playful environment n completed the day with a win

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The only difference is when you make your customers remember you by your name and when they interact with the organization they always search for you a great customer service always leave a impact on the guest

What according to you makes you a good candidate for this position?

My experience
My adaptive nature
Problem solver
Outside the box thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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