Subject: HFL Abandoned chat
From: Ashish Dabral <[email-masked]>
To: [email-masked], Sarah Gumagay <[email-masked]>
Cc: deeksha <[email-masked]>, Gokul Nair <[email-masked]>
Date: Mon, 23 Nov 2015 15:47:43 +0530 (IST)

Hi Both, 

There has been 1 Abandoned chat in HFL on dated 21 /11/2015 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
HFL 	9:37 PM 	1 	00:03:00 	Roland OR Sarah 
Total 		1 		

Regards, 
Ashish Dabral