Subject: Leave request and Emergencies - IMP
From: Subir Chakma <[email-masked]>
To: india <[email-masked]>
Date: Mon, 16 Nov 2015 16:26:36 +0530 (IST)

Hello, 

Many of the agents in the team are new and may not be aware of our standard procedure with leaves and emergency off request. Please find below the guidelines, rest you can always go to Shefali (HR) for furthe clarification. 

- Roster is prepared on weekly basis. Once the roster is sent to all, no request will be adjusted. 

- Roster is internally prepared and locked by Wed-Thurs and sent to all by Sat/Sun for next week. Any special request thereafter will not be accommodated. 

- Off request will be entertained ONLY once in a while and not every week. 

- Any leave request (more then 2 offs) must be approved by management. Please send prior email and get it approved personally from Deeksha ma'am or Saurabh Sir. Such request need advanced notice and you must have enough leave balance which you should take care off. 

- In case of emergency off/leave request for genuine reason, we need prior 4-5 hrs advance notice so we can arrange back-up for affected processes. If you call just prior to shift start, it will be considered unapproved and penalties will apply as per company's existing policy. 

- No request will be accepted through a message on Watsapp, on mobile, FB, or through someone else. You must personally CALL and speak with the supervisor in the shift or Subir, or Shefali, or Deeksha/Saurabh. It is your responsibility to carry the contact numbers. 

- Unless a off/leave request is approved, it will be considered as Unapproved and penalties will apply as per company's existing policy. 

We work in a 24/7 environment, and all are requested to be flexible likewise. Lately I'm seeing too many agents being inflexible with their shifts and offs and it is affecting the roster and the processes as well. If you intend to get into a course or training that require specific timing etc.. you do it at your own risk, or otherwise get approval from management in advance. 

Regards, 
Subir