Subject: Re: Online status
From: Rahul Kumar <[email-masked]>
To: M ramananda <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, emelyn <[email-masked]>, "Prem K. Goyary" <[email-masked]>, romesh <[email-masked]>, Sandeep Yadav <[email-masked]>, [email-masked], gaurav <[email-masked]>, deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Sat, 17 Oct 2015 14:56:48 +0530 (IST)

Hi Rama, 

I do not agree, our average chat is 50 per shift and if senior ask us to go on "away" status for just an hour, there is no chance we will be doing 30 tickets. I do not agree at all. 

regards, 
Rahul 

From: "M ramananda" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "emelyn" <[email-masked]>, "Prem K. Goyary" <[email-masked]>, "Rahul Kumar" <[email-masked]>, "romesh" <[email-masked]>, "Sandeep Yadav" <[email-masked]>, [email-masked], "gaurav" <[email-masked]>, "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Saturday, October 17, 2015 9:18:50 AM 
Subject: Online status 

Hello Ashish, 

Do not include any note on the CSAT/LSM report about agents being Away and was dealing with ticket until any of the agents has done a minimum of 27-30 tickets. They will still be mark less online time if deal with less tickets. 

regards, 
MRSingh