Subject: Re: Emcp Online Time 12th Oct'15
From: Ashish Dabral <[email-masked]>
To: Stephanie Escarpe <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 14 Oct 2015 11:58:46 +0530 (IST)

Hi Stephanie, 

That is a internet issue, Please check again. 

Regards 
Ashish Dabral 

From: "Stephanie Escarpe" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, October 13, 2015 10:23:03 PM 
Subject: Re: Emcp Online Time 12th Oct'15 

Hi Ashish, 

I logged in back to LP to generate the report however I cannot access anything. I received a message that "connection was reset". I do not see any "call center report" on the admin console either. 

Waiting for your reply 

From: "Ashish Dabral" <[email-masked]> 
To: "Stephanie Escarpe" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha dadu" <[email-masked]> 
Sent: Tuesday, October 13, 2015 9:35:46 PM 
Subject: Re: Emcp Online Time 12th Oct'15 

Hi Stephanie, 

You can get the required data for this report in LivePerson Reporting Section: 

1. Call Center Report 

2. Select Date & Time (Our Reporting Timing zone is GMT+05 Asia/Karachi) 

3. Report Format: = Excel 

4. Click view Advanced Parameters 

5. Double Click on LiveSalesman 

6 . Generate the Report 

7. Then go to Table Chat Operator Perform sheet of generated report. 

Any Confusion, let me know. 

Regards 
Ashish Dabral 

From: "deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "stephanie" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, October 13, 2015 6:29:20 PM 
Subject: Re: Emcp Online Time 12th Oct'15 

Hi Ashish, 

Please help Stephanie understand how to take out these reports. 

From: "Ashish Dabral" <[email-masked]> 
To: "deeksha dadu" <[email-masked]> 
Sent: Tuesday, October 13, 2015 2:21:28 PM 
Subject: Emcp Online Time 12th Oct'15 

Hello Ma'am 

Please find the attached. 

Regards, 
Ashish Dabral