Subject: English Language Test - Gokul Krishnan
From: Gokul Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:34:50 -0400

| | Foreign Language Screening Test

Name | Gokul Krishnan    /  (91) 9496622838    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Ms Rachel, Thank you cor contacting baby shop.com regarding your recent order for a hand bag
Looking in to our records I could see that we have done everything to deliver the package to you asap but there was a mistake in your address you have given to us at the time of completing your order. I request you to kindly write us back with the correct address so we can contact the delivery guys and get it delivered to you in no time.  I hope this resolves your query. Waiting for the correct address from you. Thank you for shopping with us.  Have a great day ❤️

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul thanks for writing to Homebox team.  I hope you are doing good apart from the issue you had with our product. I’m extremely  sorry that you found some scratches  on the TV cabinet but I can assure you quality is what we mainly focus up on and we never had any such issues before. We are thoroughly going to investigate what went wrong and in the meantime we are replacing your TV cabinet today itself with a new one. I am going to escalate this issue to my higher authorities right away so that they will get it fixed for you today itself. You will be getting a call shortly. I hope that resolves your issue. Thanks for shopping with us Abdul.

With love Homebox team.

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