Subject: English Language Test - Dipesh Goel
From: Dipesh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:26:44 -0400

| | Foreign Language Screening Test

Name | Dipesh Goel    /  (+91) 8447402468    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
As per your query regarding the hand bag you ordered from our online store we checked the order status and it is marked as the delivery was attempted by our courier team and found that the address mentioned while placing the order was wrong. I would like to suggest you to please check the address and update it then our team will be able to deliver the hand bag to you. Feel free to reach out to us in case of any other query.
Thanks and Regards,
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are very sorry for the situation you have faced due to our installation team.
As you have mentioned the TV Cabinet you order has lot of scratches after the installation is done. I am forwarding your complaint and the concerned team will visit to get the Cabinet checked and if they also found the issue is still there then your TV Cabinet will be replaced and installed without any extra charges. In future if you face any issue from Homebox team then please reach out to us.
Thanks and Regards,
Homebox Team

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