Subject: English Language Test - Vansh Saxena
From: Vansh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:16:42 -0400

| | Foreign Language Screening Test

Name | Vansh Saxena    /  (282005) 6398903218    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Mr.ABC,
Greetings!
Hope you are doing great.
I'm writing this email to inform you that the order was shipped by us,and handed over to courier company same day when the order was placed.
The courier company tried to deliver the order to you, but your address as per the courier company was wrong.
To track your order please provide us the correct address so then we will reschedule your order's delivery.
We are here to help. please reach out to us at [email-masked]
Contact us for further assistance at our customer helpline number - 1234567891
Have a good day!
Thanks & regards
Shopping website - babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Mr.Abdul.
Greetings!
Hope you are doing great!
First of all thank you for shopping with us.
I would like to tell you that this company has never done these type of activities.this is a trustworthy online shopping website. we assure you that we will never disappoint you. As per the guidelines company person will reach out to you soon to solve your query regarding you product.
Thank you for reaching out to us .
Thanks & Regards
Customer support

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