Subject: English Language Test - Nitesh Pareek
From: Nitesh Pareek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:56:18 -0400

| | Foreign Language Screening Test

Name | Nitesh Pareek    /  (91) 9717913363    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr Nitesh,
First of all please accept my sincerest apologie for the delay in delivery of your order number 12345 ordered on 14th of march 2021.
When we investigated the cause for delay it was due to our technical error and to rectify this error we have sent you another order without receiving the original shipment.
This order should arrive at the correct delivery location by 1st april 2021.
I would like to sincerely apologise for the inconvenience caused and to make up for the inconvenience we are sending you a 500rs coupon for your next purchase.

Thank you
Nitesh pareek
Xyz ecommerce

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,
Thank you for contacting us about the defects on the cabinet you received.
We are truly sorry that you didn't receive the product the way you wanted it to be. We also apologise for the inconvenience caused.our product go through several quality test however this one regrettably got delivered to you.
To make up for this error we have shipped you a new cabinet which should arrive within 2-5days and pick up of the detective cabinet will be done on the same date when the new one gets delivered.

We are also sending you a 500rs coupon for your next purchase to make up for the inconvenience.

Thank you
Nitesh pareek
Homebox team

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