Subject: English Language Test - Tarlok Singh
From: Tarlok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:50:15 -0400

| | Foreign Language Screening Test

Name | Tarlok Singh    /  (0) 8847440921    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer we have received your query regarding your order. Our deep apology for the delay.we would like to tell you as per our record the address given on order was incorrect due to this the order is returned to our courier partner. Please tell us your correct order so our team can place it again to you as soon as possible again. Hopefully this mail helped you.

Warm regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer abdul, we received your mail regarding your tv cabinet, we would like to inform you that if the cabinet was broken or some parts were missed, we could replace it, now as these scartches are common during handling & installation process we cant procced your request, apology for the inconvenience caused we will send your feedback to our team & try our best for future services. Hopefully this mail helped you.

Warm regard

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