Subject: Trainer Candidate - Kunal Khatri
From: Kunal Khatri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:43:57 -0400

| | Tech Support Test

Name | Kunal Khatri
E-mail | [email-masked]
Phone Number | (+91) 9041998018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | India

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netwayindia private limited | customer support executive | currently working | 22000
Previous Employer 1 | Tech mahindra | customer support executive | 3 nov 2019 | 16112
Previous Employer 2 | Avidus SMPL | Social media executive | 04 May 2018 | 9000

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | every work is easily done i am quick learner so i can learn easily i don't think there is any difficulty to tech a team or managing a team if you good process knowledge so nothing is impossible
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service we provide the information but great customer service we understand the pain of the customer and provide the correct resolution
What according to you makes you a good candidate for this position? | he/she should has good process knowledge, active listening, communication skills and follow all quality parameter
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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