Subject: Trainer Candidate - Putul Bhattacharya
From: Putul Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:37:23 -0400

| | Tech Support Test

Name | Putul Bhattacharya
E-mail | [email-masked]
Phone Number | (91) 9899380345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mytech Consulting Services | HR Manager | working | 45000
Previous Employer 1 | HCL | Senior Executive | 1st OCT 2020 | 35000
Previous Employer 2 | NA | Na | Na | Na

If Selected, how much time do you need to join? | 30 Days but negotiable
Please briefly describe your work experience specifically in training? | As HR, i need to identify the trainnig needs in IT and Non IT subjects by connecting with the employees and  other stakeholders. In HCL, i was supposed to connect with the training team and in current company, i handle all my own.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In HCL, training was not a mandatory party to undergo amd because of the same, employees tend to avoid because of agreement amount involved. But i need to convince them by discussing on career upgrade in terms of salary and position.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great Customers are loyal through business meets expectations and with good customers, business might not meet the loyalty factor.
What according to you makes you a good candidate for this position? | I hold the experience and skill which are suitable for your company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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