Subject: English Language Test - Sidhant Sharma
From: Sidhant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:58:51 -0400

| | Foreign Language Screening Test

Name | Sidhant Sharma    /  (+91) 7988006203    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. Customer,

I hope you are doing well. I am Sidhant Sharma from Babyshop.com. I would like to inform you that the order that you have placed from our website was already handed over to the courier company on the same day of order but unfortunately the  delivery address of yours as per the courier was incorrect, so the courier person was unable to track your address and deliver the order.
I would like to tell you that the order was sent back to us due to the wrong address. I would request you to place the order once again and provide the correct address  so that the courier person would be able to deliver the order on time.

I apologize for the inconvenience caused to you. i hope i have been able to help you. I would be obliged if i would be of any help to you in future as well.

Thanks and regards,
Sidhant Sharma
Executive of Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I hope you are doing well. I am Sidhant Sharma from Homebox. your request of order replace will be confirmed. i would like you to tell you the replace of your order will confirmed. the replacement of your order will delivered as soon as possible.

i apologize for the inconvenience caused by you. i hope i have been able to help you. I would be obliged if i would be of any help to you in future as well.

Thanks and regards,
Sidhant Sharma
Executive of Homebox Team

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