Subject: English Language Test - Aradhna Shukla
From: Aradhna Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:40:18 -0400

| | Foreign Language Screening Test

Name | Aradhna Shukla    /  (91) 9971179219    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
The order is shipped by our side, and is received by the courier company, the address mentioned by you had some issues, could you please let us know your correct or alternate address.
Looking forward to your cooperation,
Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
We will for sure replace or return your above mentioned request, you may receive a call from our side regarding your request.
Looking forward to your cooperation,
Thank You.

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