Subject: English Language Test - Shangvah Shangne
From: Shangvah Shangne <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:09:17 -0400

| | Foreign Language Screening Test

Name | Shangvah Shangne    /  (+91) 8732058052    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Good morning/afternoon/evening sir/ma'am.I'm a customer care executive of e-commerce website babyshop. How may I help you ma'am/sir? ok. I got your point sir/ma'am. I'm so sorry ma'am/sir due to the some inconvenient of our staff we placed it to the wrong address.I guess we misplaced your order to someone else but sir/ma'am worry not we will try our best to fixed it at the earliest of your order which won't be happen again ma'am/sir. Thank you sir/ma'am. Have a good day. Bye.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello..sir/ma'am. Can you please sent us a scratches pics of a TV cabinet. Ok. Ma'am/sir worry not we will sent a staff of our company by tomorrow and fixed all your problems. Do you have any more question to ask ma'am/sir? Ok fine. Thank you for calling have a good day ma'am/sir.

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