Subject: English Language Test - Divyanshu Sharma
From: Divyanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 05:59:51 -0400

| | Foreign Language Screening Test

Name | Divyanshu Sharma    /  (+91) 9719795052    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Costumer,

We would like to inform you that, the courier company tried to deliver the product on the given address. But it was found that the address is invalid. Please provide the right address. So that we can deliver the product to you on time. Thank you.

Costumer representative
BabyShop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings!

We have noted down your request. Installation team will be sending the person to take the cabinet and install a new cabinet. Thank you.

Costumer representative

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