Subject: Others Language Test - Anees Ahamed
From: Anees Ahamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 00:18:05 -0400

| | Foreign Language Screening Test

Name | Anees Ahamed    /  (+91) 9025565702    / [email-masked]
Whats your first language | Others

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
You ordered a handbag from our website. We sent it that same day by courier. The courier tried to deliver the order to your place as per address. Bt the addrees which you put on website while order that was incorrect. So they didn't able to deliver the order on perfect time. So kindly share us your current address. You will get your order as soon as possible.
Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

،العميل العزيزي
اشتريت التلفزيون منا بإنترنت و وجدت بتاريخ
خاص و شكوت إلينا عن الخدشة التي وجدت علي التلفزيون نأخدها  مهمتا لا باس عنها سناتي جديدة اخري ببدلها يرجي ستكون عميلا مستمرا معنا
جزاك الله خيرا و جزاء

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

The debit card which one is able to purchase with it if the card owner have balance on it.
But without the balance the card owner can purchase with the credit card.

IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? | Service is the most important one for the customer satisfaction. In online purchasing the customer can know about the purchasing product by virtualy only. So the service and the quality is most important in online purchasing more than shop purchasing. Is the customer will get satisfaction thats enough for the e-commerce company ti be successfull.
What is your proficiency in English (in your opinion) | 3/5
What is your Proficiency in Arabic (in your opinion) | 4/5

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