Subject: Trainer Candidate - Qasim Rizvi
From: Qasim Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 11:16:01 -0400

| | Tech Support Test

Name | Qasim Rizvi
E-mail | [email-masked]
Phone Number | (011) 9953072814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar ,Mayur vihar p-1 extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Saburi Global World wide services | Quality Analysis | 15 Jan2020 | 23000
Previous Employer 2 | Winsurf technology | Tech support | 7 Sep 2016 | 18000

If Selected, how much time do you need to join? | Join as ASAP
Please briefly describe your work experience specifically in training? | I have two years of working experience with customer for their international projects like McAfee , Ransomware defender and Cleaner by offer services /product support via email , voice or chat .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was about managing team during Diwali festival season and due to lack of staff to full fill all responsibility, i volunteered myself for managing team of 3-4 during festive days , me and my team started work with extra mile and full fill all duties with full self responsibility.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great means it's better than good. When any agent provides service to customer where customer feels values and heard , feel totally happy and satisfied with your service as resolved issues in time management work. Gain the loyalty of customer as asset for company.
What according to you makes you a good candidate for this position? | easy going , working happily with others , part of team as team member, workaholic during work shift.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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