Subject: Arabic Language Test - Abdul Majid
From: Abdul Majid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 07:15:38 -0400

| | Foreign Language Screening Test

Name | Abdul Majid    /  (+91) 7310038707    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir or mam
Sorry to enconvience  you there was a little mistake by the courier man ,he tried to deliver you your parcel at time but there was a little mistake so that's why he couldn't deliver you parcel at time we apologies you and we are trying to deliver you your parcel as soon as possible
Thank you our sicere costumer

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

مرحبا بك
اعتذرك عذرا شديدا علي المشكلة سنحاول ان نرد مشكلتك و نتصل بمديري و سنحاول حل مشكلتك باسرع وقت
مشكور منك لاشتراء منا

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

Debit cards allow you to spend money by drawing on funds you have deposited at the bank
Credit cards allow you to borrow money from the card issuer up to a certain limit in order to purchase itemsor withdraw cash

IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company? | Costumer service is a key factor of success for e-commerce companies an excellent customer service can boost customer's trust in your business when you  provide the best in customer service people will talk about you
What is your proficiency in English (in your opinion) | 4/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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