Subject: Chinese Language Test - Mohit Matura
From: Mohit Matura <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 06:16:02 -0400

| | Foreign Language Screening Test

Name | Mohit Matura    /  (+91) 7351525551    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Sir as we have checked the status of your handbag order that you have ordered fourteen days ago.The order was shipped by us and handed over to the company on the same day but the inconvenience you are facing it's because of the wrong address you have provided.
So kindly review your delivery address and your order will be delivered soon.
Thank you
Regards from babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul
We have received your complaint regarding the TV Cabinet that our team has installed at your place.
As per your complaint you have said that it has many scratches and you want to replace with a new one.
We will contact to the courier company which has delivered it to your place and we will replace the damaged product with a new one.
Sorry for the inconvenience.
Regards Homebox team.

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