Subject: Arabic Language Test - YOUSEF ALYOUSSEF
From: YOUSEF ALYOUSSEF <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 05:20:17 -0400

| | Foreign Language Screening Test

Name | YOUSEF ALYOUSSEF    /  (500070) 9502890562    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costumer thank you for contacting us.
We are extremely sorry for being unable to reach your address and deliver your order
We will call you back soon for checking and updating your address information and solve the problem as soon as possible.
Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear costumer Abdul
Thank you for mailing us about that defect
We are extremely sorry to hear that from you about our product and team work
We will reach you soon for returning and check up as per to our return and replacement policy.
Thank you

| |