Subject: Trainer Candidate - Aina Batra Aina
From: Aina Batra Aina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 04:33:05 -0400

| | Tech Support Test

Name | Aina Batra Aina
E-mail | [email-masked]
Phone Number | (201301) 6395763117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Block-A Sector 19,Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Candid overseas | Ielts trainer/Ielts counselorl | | 21000
Previous Employer 2 | Bliss overseas | Ielts trainer | | 17000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | I have been an ielts counselor in addition to an ielts trainer in which i came across various types of modernities which assisted me to learn a lot while completing my training. Being in training i tried to learn multitude new skills being more paitent,focused and organised.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Being in a difficult situation, while on the job or off the job is quite common but the key is  to handle that situation justly and decorously.

I have been stuck in various difficult circumstances manier times but made my best path out to solve the problem. A day on my job i was overburdened with a lot of work as my two colleagues suddenly got absent and had to be multitasking at that time. Initially, i got panic because of the chaos created in the early morning having no preparations for the day but latterly i managed each and every aspect being very patient and time barred. Being multitasking at times make a person feel irritated and frustated but calming yourself down is the only trick to get out of it. That's what i did and got to manage everything nicely and smoothly. Eventually,the organisation was with a new plan for the day with the optimum utilisation of resources working effectively and efficiently.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main component while providing any service is customer&amp;#039;s satisfaction. A great customer service implies the best possible practice provided meeting the expectations of the customer whereas a good customer service implies treating the customer confidently, quickly,patiently,courteously and efficiently, making the best way to convince the customer to trust our service.

What according to you makes you a good candidate for this position?

There are several factor to be considered for a person to be a good candidate for a customer service job. Foremostly, a candidate&amp;#039;s attitude and behaviour towards everyone is considered to be the most important aspect and i opine that i posses a good optimistic attitude being versatile and flexible in conditions. Secondly, i have good communication skills along being confident and paitent while dealing every situation. In addition to this, i posses good leadership skills,convincing power and experience in dealing the cilents. Eventually, i am very much focused and dedicated to achieve my all the goals working efficiently and effectively.

Highlighting the feature that i will always stay loyal to my organisation making the best possible efforts to contribute in the organisation and making  all the stones unturned to take my organisation at the top position.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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