Subject: Arabic Language Test - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 03:34:47 -0400

| | Foreign Language Screening Test

Name | Gaurav Gupta    /  (91) 8800669547    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello

Greetings!

Thank you very much for contacting us.

Please accept our sincere apologies for the inconvenience caused. We had checked and came to know that the courier company had tried to deliver your order but wasn’t successful due to wrong address as per courier company.

We would request you to kindly reconfirm your address once again and we’ll try to deliver your order within next 24 hrs.

We would love to serve you again, in case of any further grievances.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Greetings!

Thank you very much for contacting us.

Please accept our sincere apologies for the inconvenience caused due to product quality.

We had noted your complaint and we’ll try to replace your product with in next 24 -48 hrs.

Thanks a lot for your understanding and patience.

Regards

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