Subject: Trainer Candidate - Anuradha Rai
From: Anuradha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 15:07:35 -0400

| | Tech Support Test

Name | Anuradha Rai
E-mail | [email-masked]
Phone Number | (982) 1380978
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aviva | Administration | | 22k
Previous Employer 1 | Caretel infotech | CCE | | 13k
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Immigration consultant
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

currently I am working as an immigration consultant where i am  supposed to handle client queries and provide them the best solution and prior to that i have worked as a customer service associate. I have learn so many things from my profession.Today i'll share one of my most challenging experience an year ago one of my senior unpredictably moved to other state due to her personal reason and leaved behind the project to train a batch of 30 people she was the senior and most experienced person at our workplace and we all followed her instructions when she suddenly left all the responsibility of that project now had been handed over to me and one of my colleague as we were the team members.we with almost no knowledge of providing basic nursing aid training now had to accomplish the project. We worked very hard by studying all the syallubus within 3 days. We researched a lot about nursing and caregiving, common diseases and sickness,first aid and all.the most challenging job now was to explain all the knowledge to a batch of 30 people in a unique and interesting manner for which we again arrenged practical sessions and  organized different scenarios to enhance their confidence and mental strength to tackle an emergency situation wisely.
It was quite a challenging task for us as we didn't had any direct exposure of leadership, still we tried to do our best and we did.
Since then our organisation's approach towards  learning changed and they adopted our style of teaching with practical scenarios.

We got compliments from our clients and that was our true achievement.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when u only tries to sought their complaints..but when a company tries to keep their customers their first priority that is known as great customer service for example u get yr complaint registered regarding a product and the company solves the problem on time it is good customer service but now a days some companies ask for customers feedback after service and even sends msg's on their special days like b'day by doing that they tries to create a relationship between them which keeps the customers loyal to the organisation.
What according to you makes you a good candidate for this position? | My ability to adapt changes, willingness to learn new skills, ambition to grow with my disiplined nature and polite behaviour
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |