Subject: Trainer Candidate - Manali Sharma
From: Manali Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 13:01:35 -0400

| | Tech Support Test

Name | Manali Sharma
E-mail | [email-masked]
Phone Number | (91) 9717731044
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zera Image Consulting Pvt. Ltd. | Image Consultant and Soft Skills Trainer | | 30,000
Previous Employer 1 | NIIT Ltd. | Training Coordinator | October 2018 | 10,000
Previous Employer 2 | Innovative Life Discoveries Pvt. Ltd. | Assistant Manager | January 2017 | 35,000

If Selected, how much time do you need to join? | Within 10 days
Please briefly describe your work experience specifically in training? | Designed, developed and delivered sessions on Image management and Soft skills.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult part is when your client has some specific mindset or belief about something and he or she does not agree to what you are saying. Changing the mindset or belief of a person is very difficult as you are not aware since how many years he/she has been in that Belief system. It takes a lot of time to make the person agree. You can only do that by giving examples from real life or giving real situations.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means you are fine with your service. Great means you are exceptional in your service. Great customer service means meeting customers expectations in terms of time and money, give them the answers that they are looking for, listen to them patiently, answer them politely, cover all their points in your deal, be empathetic, be a problem solver, deliver on time and delight them with something unexpected.
What according to you makes you a good candidate for this position? | A person who is able to cover all the above mentioned points.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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